#flybig conducting walk-in-interview for multiple posts on 30th Jan and 31st Jan, 2021. Posts: Airport Manager, Duty Officer, L&T executive, Security in charge, Senior Security Executive, Security Executive. Location: #Guwahati, #Kolkata, #Rupsi, #Pasighat, #Tezu, #Shilong

FLYBIG is conducting walk-in-interview for multiple posts on 30th Jan and 31st Jan, 2021

Posts: Airport Manager, Duty Officer, L&T executive, Security in charge, Security Executive

Location: Guwahati, Kolkata, Rupsi, Pasighat, Tezu, Shilong

Airport Manager: 10-15 years of relevant experience

Duty Officer: 8-10 years relevant experience

L&T executive: Candidates with 3-5 years experience and L&T license on any type of aircraft. ATR 72-500 will be preferred

Security in charge: 8-10 years experience and valid basic AVSEC & Screener

Senior Security Executive: 4-6 years experience and valid basic AVSEC & Screener

Security Executive: 4-6 years experience and valid basic AVSEC

Veneue: at Landmark Hotel, Dr. B Borooah Road, Near Nehru Stadium, Guwahati, Assam.

Between 09:00 AM to 05:30 PM on 30th Jan and 31st Jan, 2021

https://flybig.in/contact 

Vistara invites Manager - IT (Loyalty Management System)

Manager - IT (Loyalty Management System)

TATA SIA Airlines Limited

Gurugram

Work Experience:

Minimum 10 Years of experience in IT- Airline Industry with at least 5+ years of Airline loyalty experience

Qualification:

MCA, MBA, BTech, MSc IT, BCA, BSc IT Degree or equivalent experience or appropriate certifications for Business Analyst or Product Owner

Job Overview:

Responsible and accountable to business for business operations and solutions in the area of Loyalty program.

Key Responsibilities:

Manage Business requirement, enhancements, projects and support for Loyalty Management System (LMS)

Closely work with Loyalty business of the airline to ensure that business gets best of IT solutions and services

Ensure smooth Commercial operations and compliance

Regular reporting to management

Liaise with IT vendors for solutions and incidents resolution

Assist business users in managing Vistara’s Frequent Flyer Program ClubVistara

Manage end to end LMS including digital

Create and execute long term IT roadmap for LMS aligned to Business Roadmap

Product Setup (Admin) on Loyalty Management System

Joint Strategic Initiatives with Business and IT partners

Quality Assurance for all the IT related deliveries for LMS

Manage SLA with Vendors and Business

Service Delivery management

Skills & Attributes:

Knowledge and experience on the following:

PMP

Requirements Gathering

Requirements Analysis

Amadeus PSS Knowledge

Testing

IT Strategy

Business Analysis

Global Delivery

Quality Center

Software Project Management

SDLC

Agile Methodologies

Solution Architecture

SQL/PLSQL

MS Excel

MS Powerpoint

Check advt at official site: https://careers.airvistara.com/job/Manager-IT-%28Loyalty-Management-System%29/3608244/

 

  

Vistara invites applications for Manager - IT

Manager - IT

Gurugram

TATA SIA Airlines Limited

Qualification: Degree or Diploma in Computer Science/IT Certification in Networking is highly desirable 

Work Experience: Minimum 10 years of experience in Airline IT Infrastructure

Job Overview:

To manage end-to-end Network across all the locations including HO, IOCC, Call Centers and Airports. Manage all the ISP and vendors to support 24x7 connectivity and to lead the team during troubleshooting.

Key Responsibilities:

To manage the Network across airports, improve the Network Management including ILL, MPLS, SD WAN

Network management, design principles and implementation, including SD WAN, MPLS, ILL, TCP/IP, traffic routing, DNS, VLAN, WAN, firewall, switch & load-balancing

Analyze the current setup and provide recommendation for improvements and cost savings

Design and implementation of the LAN/WAN at enterprise level

Skills & Attributes:

Understanding of Airport IT infra include CUTE/CUSS Network is preferred

Knowledge of WAN & LAN Setup and Management

Experience in Network Optimization

Experience in Strategic Initiatives in Infrastructure Area  

Experience in Amadeus is preferred

Check advt at official site: https://careers.airvistara.com/job/Manager-IT/3609044/

 

Qatar Airways invites applications for Customer Services Officer - Ahmedabad

Customer Services Officer | Contact Centre | Ahmedabad

The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. Based in Qatar Airways Contact Centre in Ahmedabad, the role will manage the service quality, service levels and revenue generation of the Contact Centre. This is a managerial role responsible for performance management of Team Leaders, who in turn are responsible for 15-20 contact center agents. The role will ensure that policies and procedures are in place to improve operational performance as well as to set service and operational standards of the team. 

Key accountabilities:

• Performance Management of Contact Centre Team leaders and Agents.
• Managing service level agreements of all customer service aspects of the Contact Centre.
• Ensuring call quality and high-level delivery of customer services 
• Assisting the training team to develop recurrent training modules
• Ensuring first call resolution, zero error and operational excellence.
• Providing the Manager Contact Centre with regular updates and reports on operational performance.
• Managing productivity and efficiency of Agency occupancy & schedule adherence.
• Working closely with support teams to align operational objectives and goals.
• Motivating, guiding and monitoring the performance of each Team Leaders and implementing corrective actions as required.
• Driving process excellence through continuous improvement.

Qualifications:

The successful candidate will have the following qualifications:

• Relevant Bachelor’s degree or equivalent 
• Minimum of 4 years of work experience in Contact Centre environment
• 2 years of experience managing team leaders who in turn are handling a team of at least 15-20 members.
• Strong knowledge of Contact Centre Operations and well-versed in all service delivery aspects of contact centre operations.
• Previous experience in managing team in Contact Centre environment
• Good working knowledge of Amadeus and understanding of airline process and procedure is a definite advantage.
• Excellent written and verbal communication skills.

Check advt at official site: https://careers.qatarairways.com/global/en/job/129903/Customer-Services-Officer-Contact-Centre-Ahmedabad

 

Qatar Airways is looking for Customer Services Agent- Ahmedabad

 Customer Services Agent | Contact Centre | Ahmedabad

Qatar Airways is looking for Customer Services Agent with a natural flair of delivering unforgettable service in our Qatar Airways Contact Centre in Ahmedabad, India.

As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your responsibilities will include making new reservations and changes to existing reservations, quoting the correct fares, rules of carriage, issuance/ re-issuance of tickets, and processing of refunds. In addition, you will support E-commerce and Frequent Flyer Program activities.

The successful candidate will have:

• Professional training based on Amadeus system, Qatar Airways products and policies with coaching period provided by our Subject Matter Experts
• A fast-paced, dynamic and engaging work environment

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

The successful candidate must have the following qualifications:

• High School  Qualification with 2 years of customer service experience
• Having completed IATA or airline Basic Tariff course is preferred.
• Excellent written and spoken English
• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
• Flexible to work on shifts.
• Willing to relocate or to be based in Ahmedabad

Check advt at official site: https://careers.qatarairways.com/global/en/job/129903/Customer-Services-Officer-Contact-Centre-Ahmedabad

 

 

 

Indigo invites applications for multiple posts: Officer - Customer Service/ Ramp/ Security - Kolkata

Officer - Customer Service/ Ramp/ Security - Kolkata

Eligibility Criteria:

1.   Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.

2.   If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

3.   Desired Skills: Good Communication Skills, Customer Service Aptitude, and Open to work in rotational shifts, able to work under pressure.

4.   Airport Operations Experience Preferred.

5.   No Visible Tattoo marks/ body art

6.   Age: 18 to 27 Years

7.   Interviewed Candidates can reapply after 6 months

Requirement:

A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

B.  Preferable Requirement:

a)   For Customer Service – Well versed in Customer Dealing

b)   For Security – BASIC AVSEC, Screener, NCC Background

c)   For Ramp – Load & Trim License, 12th Science Background

Check advt at official site: https://goindigo.app.param.ai/jobs/officer-customer-service-ramp-security-kolkata

#Aviation #Airlines #Flight #Indigo

Trujet invites applications for Executive – Taxation & Accounts Finalization (Aviation)

Executive – Taxation & Accounts Finalization (Aviation)

Hyderabad & Secunderabad

Experience: 4-5 years

Job Description:

Roles and Responsibilities:

Knowledge of the Taxation and Accounts finalization esp on issues related with filing of TDS, GST and other taxation aspects.

Preparing tax payments and share financial data with the accounting department.

Estimating and tracking tax returns.

Completing regular (quarterly and annual) tax reports/MIS.

Involve and help to implement taxation initiatives and systems.

Be aware and actively demonstrate participation in processes & procedures to ensure quality standards are met as per Trujet.

Fully support and deal with issues related to taxation and or as entrusted.

Support and coordinate tax audits and coordinate to meet the timelines.

Represent Trujet on any forum or platform wherever required and or as assigned.

Handle specifically assigned projects/assignments or operational requirement.

Cordial & professional behavior with the team incl various stations/offices for any requirement.

To prepare necessary MIS/reports and presentation as per management requirement.

Identify tax savings and suggest ways to increase profits.

Follow industry trends and track changes related to taxes.

Liaise with internal and externalauditors.

Forecast tax predictions to senior managers.

Desired Candidate Profile:

Qualified CA and or Inter with 4-5 years of experience (either airline or other industries)

Aware of tax planning, components and tax returns compliance/ formalities.

Knowledge oftax accounting, tax compliance and all types of tax returns.

Adequate knowledge of tax software/ MS Office, MIS/ reports/proposals/presentation.

Fully conversant in Hindi and English languages, knowledge of local language is an advantage.

Strong written, verbal, analytical and presentation skills.

Able to politely and professionally yet effectively interact with a wide range of individuals including senior leaderships/employees, associates, business contacts.

Check advt at official site: http://careers.trujet.com/job-listings-executive-taxation-accounts-finalization-aviation-turbo-megha-airways-private-limited-hyderabad-4-to-5-years-200121003833?xp=1

For Secunderabad:

http://careers.trujet.com/job-listings-executive-taxation-accounts-finalization-aviation-turbo-megha-airways-private-limited-secunderabad-4-to-5-years-210820001208?xp=2

#Aviation #Airlines #Flight #Trujet

Vistara invites applications for Manager - Inflight Services

Manager - Inflight Services

Delhi

TATA SIA Airlines Limited

Qualification: Graduate from a recognized university

Experience:Minimum 8 years of job-related experience within the Airline, Airport or Ground Handling industry holding a managerial position

Should have experience of dealing with Airside/Ramp Operations, Finance, HR, L&D, Customer relations, Supplier management, SAP and RFP processes

Job Overview:

To take control of all aspects of Aircraft Interior Cleaning and maintain appropriate records of all aircrafts. Coordinate with Vendors, issue instructions, monitor compliance and expenses. To coordinate with Vistara Ground services: contracts and days operations and with Vistara Engineering for night cleaning and other repairs.

Key Responsibilities:

Responsible to lead and manage the Cabin Appearance Department to deliver exceptional cabin services

Monitoring quality standards of performance through a dedicated team of Cabin Appearance agents, the role will be key in making decisions for resourcing personnel, equipment and facilities whilst continuously exploring methods to improve ground service times, maintaining the highest standards of presentation and cleanliness   

Should play an active role in shaping strategic and tactical plans to improve the Cabin Appearance operational performance, ensuring safety and security remain the highest priority through developing and delivering key strategic projects that will benefit the business

Co-ordinate with relevant internal stakeholders like Engineering and Cabin Services to ensure product efficiency. To train Ground Services team members and appointed GHA’s (Domestic & International) to ensure Tata SIA standards are met

Skills & Attributes:

Excellent interpersonal, communication and analytical skills

Ability to work independently, a good leader as well as team player

Attentive to details and enterprising

A good track record in current role with strong understanding of policies & procedures

Proficient with Microsoft Office applications

Strong knowledge of hub ground handling and cabin appearance with a decisive, collaborative leadership style demonstrating the highest standards of integrity, quality and respect

Check advt at official site: https://careers.airvistara.com/job/Manager-Inflight-Services/3523344/

#Aviation #Airlines #Flight #Vistara

#Vistara invites applications for Asst. Manager - Service Excellence

Asst. Manager - Service Excellence

Gurgaon

TATA SIA Airlines Limited

Qualification: Graduate from a recognized university

Work Experience: Minimum 2 - 4 years’ experience in customer service / customer excellence roles

Job Overview:

The service excellence team works on improvement of customer experience by driving process excellence for Customer Engagement and other customer facing teams. This is done by trainings, audits, framing internal policies and ensuring compliance. The function also regularly looks at customer VOC received from multiple platforms and shared it in an actionable format to the rest of the organisation, This role would be a combination or training, audit and data analytics.

Key Responsibilities:

Training

Learn and then train new joining members of the team on usage of Vistara systems, Vistara Customer relations work and SOPs

Interact regularly other departments such as Club Vistara and Airport teams for seamless information flow to Customer Relations team and keep their training manuals/SOPs updated

Business excellence record-keeping and Audit

Create a repository of all documents/circulars/policies that affect customer facing SOPs for Commercial team in Vistara, based on these audit different platforms and ensure continuity of information and compliance of policies

Also do a regular audit and correction of website and mobile app content from Customer point of view and ensure they are in accordance with the various customer service procedures being followed by the team and information being given to customer on Email/Calls. Work with relevant teams to always keep these platforms updated

Customer Insights and Data Analytics

Create and update the post service experience survey (NPS survey)

Perform basic data analysis for complaints, escalations and NPS feedback to present a comprehensive VOC for consumption of all departments and their action

Automation

Understand requirements and create BRDs for large CE technology projects in a comprehensive manner. Own the project end-to-end along with IT and oversee completion

CE Project management for internal process improvement projects

Skills & Attributes:

Excellent Excel and Power Point skills and strong command on MS office applications

Should be very comfortable working with vlookup, pivot tables and understand the concept of correlation

Ability to analyse and present data and trends

Excellent written and verbal communication skills

Basic Amadeus knowledge – at least making and reading a PNR

Check advt at official site: https://careers.airvistara.com/job/Asst_-Manager-Service-Excellence/3523044/

 

 

 

TRUJET invites applications for Ground Instructor (Aviation)

Ground Instructor (Aviation)

Hyderabad

Experience: 3-5 years

Roles and Responsibilities

The following are the minimum qualifications required as per DGCA Sec 7 Ser I Part VII.

a) Shall be at least 21 years of age; And

b) Shall be able to read, write, speak, and understand the English language; And

C) i. Shall be an engineering graduate or hold a graduate degree, with Physics and/or Mathematics from a recognized Board/ University;

Or ii. Should have been a qualified pilot/flight navigator/flight engineer/flight dispatcher/ATCO, with minimum two (2) years of work experience in aviation;

Or iii. Should have been an Aircraft Maintenance Engineer with a minimum of three (03) years of work experience as an AME.

Desired Candidate Profile

1. M-Tech/ME in Aeronautical/ Mechanical/ Electronics and Communication.

2. Minimum 2 years teaching Experience in Recognized Aviation Engineering Institute /DGCA approved Aviation Training centers.

3. Minimum 2 years Job experience in Flight Safety / Quality Controls/ Aircraft Maintenance/ Flight Dispatch in any airlines/ MRO/ Aviation academy.

Check advt at official site: http://careers.trujet.com/job-listings-ground-instructor-aviation-turbo-megha-airways-private-limited-hyderabad-3-to-5-years-200121003805?xp=3

 

#Vistara launches #Delhi #Sarajah daily services

 

Delhi, 20 January 2021: #Vistara today inaugurated its daily services to and from #Sharjah, under the travel bubble agreement between India and the United Arab Emirates (UAE). This is Vistara’s second destination in the UAE, complementing its 4x weekly connectivity between Delhi and Dubai. Deploying its A320neo aircraft with a three-class cabin configuration and enhanced features, Vistara is the only airline to offer travellers the choice of flying Premium Economy between India and UAE, in addition to Business and Economy cabins. Starting 24 January 2021, the airline will also fly daily between Mumbai and Sharjah.

Vistara’s Chief Executive Officer, Mr. Leslie Thng, said, “We are delighted to inaugurate our daily services between Delhi and Sharjah, and are excited to add flights on the Mumbai-Sharjah route in the next four days. These flights further strengthen our presence in the Middle East while offering travellers the choice of flying India’s best airline between India and the UAE.”

Sharjah Airport tweeted the video of water canon salute given to Vistara flight on its arrival at the airport.

#SharjahAirport receives the inaugural flight of the Indian airline, "Vistara", which begins its daily flights between #Delhi and #Sharjah, today.@airvistara#SharjahOnVistara #UAE #travel #around_globe pic.twitter.com/zk9bP3A5iE

— مطار الشارقة (@sharjahairport) January 20, 2021

 

Cathay Pacific invites applications for Reservations Sales Agent

Reservations Sales Agent

Mumbai

Application Deadline : 31st Jan 2021

Qualifications / Experience

Academic qualifications:  Bachelor’s degree.

Knowledge, skills, training and experience

Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage

Excellent telephone manner with the ability to connect and build a relationship via telephone

Strong command of spoken and written English is a must. Knowledge of Hindi will be an added advantage.

Demonstrable passion for excellent customer service in line with the brand promise, emphasising great communication, listening and problem solving skills.

Strong communication, listening and problem solving skills

Good PC literacy skills in Word, Excel, Internet browsing

Job Overview

To maximise direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific and to supplement the Digital Sales team in completing sales transactions and generating ancillary revenue.

To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence

Competencies

Analysis and Problem Solving

Commercial Acumen

Customer Focus

Accountability

Communication

Interpersonal Effectiveness

Key responsibilities and tasks

Revenue Generation - Direct and Ancillary Selling

Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities

Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue

Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience

Actively contribute to achieving the team’s sales targets

Customer Handling and Servicing

Act as the professional Contact Centre Agent to handle passenger & travel agent queries across various channels in a ‘Service Straight from the Heart’ manner

Be at the ‘front end’ of the business with responsibilities to serve walk-in customers as required and respond to passenger and travel agents’ queries/feedback

Assist direct customers in travel planning, ticketing matters and provide after excellent sales service support

Process flight disruptions and call-outs to affected customers as required

Actively contribute to achieving the team’s service level targets

Other

Participate in continuous improvement projects as required

Any other reasonable task as requested

Check advt at official site: https://careers.cathaypacific.com/jobs/reservations-sales-agent-3742321?fbclid=IwAR2xT_9L1KDDfDoh5ZdgaemCkDsDDKi-371AZvIZAun3lBWKaVm0_Mfuf7U