Cathay Pacific invites applications for Reservations Sales Agent

Reservations Sales Agent

Mumbai

Application Deadline : 31st Jan 2021

Qualifications / Experience

Academic qualifications:  Bachelor’s degree.

Knowledge, skills, training and experience

Travel Industry experience and knowledge of Global Distribution System (GDS), preferably Amadeus is an advantage

Excellent telephone manner with the ability to connect and build a relationship via telephone

Strong command of spoken and written English is a must. Knowledge of Hindi will be an added advantage.

Demonstrable passion for excellent customer service in line with the brand promise, emphasising great communication, listening and problem solving skills.

Strong communication, listening and problem solving skills

Good PC literacy skills in Word, Excel, Internet browsing

Job Overview

To maximise direct sales opportunities and grow direct sales revenue as the ‘voice’ (phone/email) of Cathay Pacific and to supplement the Digital Sales team in completing sales transactions and generating ancillary revenue.

To promote the Cathay Pacific service, product and brand via the direct channel, interpreting customer needs whilst maintaining a focus on customer retention and service excellence

Competencies

Analysis and Problem Solving

Commercial Acumen

Customer Focus

Accountability

Communication

Interpersonal Effectiveness

Key responsibilities and tasks

Revenue Generation - Direct and Ancillary Selling

Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities

Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue

Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience

Actively contribute to achieving the team’s sales targets

Customer Handling and Servicing

Act as the professional Contact Centre Agent to handle passenger & travel agent queries across various channels in a ‘Service Straight from the Heart’ manner

Be at the ‘front end’ of the business with responsibilities to serve walk-in customers as required and respond to passenger and travel agents’ queries/feedback

Assist direct customers in travel planning, ticketing matters and provide after excellent sales service support

Process flight disruptions and call-outs to affected customers as required

Actively contribute to achieving the team’s service level targets

Other

Participate in continuous improvement projects as required

Any other reasonable task as requested

Check advt at official site: https://careers.cathaypacific.com/jobs/reservations-sales-agent-3742321?fbclid=IwAR2xT_9L1KDDfDoh5ZdgaemCkDsDDKi-371AZvIZAun3lBWKaVm0_Mfuf7U