Officer / Executive –AOCS (Customer Service, Ramp, Catering & Cabin Appearance)
Bengaluru, Hyderabad, Chennai
Experience: 0-5 years
Officer – AO&CS in the role of Customer Service
Job purpose:
To carry out safe and secure on time operations in
accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to
arrivals & departures in the following activities.
Reservations & ticketing:
Making reservations across the counter
Selling of tickets.
Remitting cash to the concerned department.
Answering customer queries over the telephone.
Departures
Attend the pre – flight and post flight briefings.
Setting up of check in counters.
Screening of checked in baggage.
Maintain high quality of Check in procedures.
To assist customers with special requests.
Arrivals
To assist customers with special requests.
To assist customers with Mishandled / damaged baggage.
Prepare all required reports for the same.
Co-ordination with the baggage vendor for the damaged
bags.
Follow up with the en-route stations regarding lost
baggage.
Post flight departure
Filing of all necessary flight papers
Any other responsibility assigned by the management from
time to time
…………………………………………………………………
Officer - AO&CS (Ramp)
Job Responsibilities:
Confirm the ETA
of the flight from OCC or System (Navitaire).
Take the bay
no. from Apron and convey it to all the stations on R.T.
Ensure that you
are at the bay D-20 mins with all the equipments required.
Note down the
Touch down and Chocks and convey it on R.T.
Allign the ramp
properly.
Make sure there
are enough coaches available for deplaning the pax and take care that baggage
should reach Arrival before the pax.
Check the
cleaning and take the boarding clearance from the Cabin crew and announce it on
R.T.
Make sure
loading is done as per Loading Instruction Report given by the Load and Trim
staff.
After departure
make sure that all the equipments are sent back to the transport yard.
Fill the ramp
filling.
During the
flight ensure everyone is smooth, safe and flight is on time.
…………………………………………………………………
Officer - AO&CS (Catering)
Job purpose:
To carry out
safe, secure and on time operations in accordance with the ground operations of
catering and achieve profitability through controls and measurements
Key responsibilities and accountabilities:
Work closely
with various employees of other departments in the same organization.
Implement
innovative strategies for Operational efficiency, cost control & minimize
wastage of food and beverages.
Monitor the
performance of Catering Unit assigned to ensure efficiency in operations and
meeting the desired targets.
Maintain Log
books and various other reports viz: books of account. Menu planning, indenting
and purchasing, Uplifts and Off Loads.
Build and
maintain relations with the Catering Unit.
Implement
marketing plans made by the organization for augmenting the business volume by
enhancing brand visibility and implementing business plans/strategies for
maximizing profitability & revenue generation.
Achieve
increased sales and maximizing profit in assigned territory.
Interact with
the Crew / Ground Staff to gather feedback regarding the products / utilities
provided.
Progress study
of various agendas like, Food Cost Charts, Cyclic Menus, Breakage Reports, etc
Responsible for weekly / monthly stock taking / handovers / store keeping
…………………………………………………………………
Officer - AO&CS (Cabin Appearance)
Job Description
The position is
responsible for cabin grooming of the base as well as transit flights.
It would
require a coordination with the internal departments and out sourced cleaning
Agency.
The cabin
grooming tasks to be carried out by personal supervision.
To ensure that
the cabin grooming is maintained as per IndiGo standards.
To ensure that
the Agency responsible to carry out the cabin grooming adheres to company SOPs.
To keep,
maintain, update the records of activities/attendance of the outsourced agency.
All reports
related to cabin grooming are maintained and sent to the reporting manager and
all concerned.
To ensure on
time completion of the job.
Check advt at official site:
https://goindigo.app.param.ai/jobs/officer-executive-aocs-714
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