Vistara invites applicatons for Line Captain A320- Delhi

Line Captain A320

Delhi

TATA SIA Airlines Limited

Work Experience

Min 500 hrs. in Command on A320 

05 years of aeronautical experience in the capacity of pilot

Above mentioned experience should be attained with a Scheduled Operator at the time of joining

Qualification

Pilots to possess current Indian DGCA ATPL, FRTO, COP/RTR, IR, Class I Medical

Pilot to possess valid A320 Endorsement on Indian License

Pilots should have Ability to speak, read, write and comprehend English language to at least an ICAO level 4 standard.

Licenses, Medical to be current for a minimum 03 months at the time of joining

Check advt at official site: https://careers.airvistara.com/job/Delhi-Line-Captain-A320/3687344/

 

 

Vistara invites applications for Asst. Manager - Service Excellence - Gurgaon

Asst. Manager - Service Excellence

Gurgaon

TATA SIA Airlines Limited

Qualification

Graduate from a recognized university

Work Experience

Minimum 2 - 4 years’ experience in customer service / customer excellence roles

Job Overview

The service excellence team works on improvement of customer experience by driving process excellence for Customer Engagement and other customer facing teams. This is done by trainings, audits, framing internal policies and ensuring compliance. The function also regularly looks at customer VOC received from multiple platforms and shared it in an actionable format to the rest of the organisation, This role would be a combination or training, audit and data analytics.

Key Responsibilities

Training

Learn and then train new joining members of the team on usage of Vistara systems, Vistara Customer relations work and SOPs

Interact regularly other departments such as Club Vistara and Airport teams for seamless information flow to Customer Relations team and keep their training manuals/SOPs updated

Business excellence record-keeping and Audit

Create a repository of all documents/circulars/policies that affect customer facing SOPs for Commercial team in Vistara, based on these audit different platforms and ensure continuity of information and compliance of policies

Also do a regular audit and correction of website and mobile app content from Customer point of view and ensure they are in accordance with the various customer service procedures being followed by the team and information being given to customer on Email/Calls. Work with relevant teams to always keep these platforms updated

Customer Insights and Data Analytics

Create and update the post service experience survey (NPS survey)

Perform basic data analysis for complaints, escalations and NPS feedback to present a comprehensive VOC for consumption of all departments and their action

Automation

Understand requirements and create BRDs for large CE technology projects in a comprehensive manner. Own the project end-to-end along with IT and oversee completion

CE Project management for internal process improvement projects

Skills & Attributes

Excellent Excel and Power Point skills and strong command on MS office applications

Should be very comfortable working with vlookup, pivot tables and understand the concept of correlation

Ability to analyse and present data and trends

Excellent written and verbal communication skills

Basic Amadeus knowledge – at least making and reading a PNR

Check advt at official site: https://careers.airvistara.com/job/Asst_-Manager-Service-Excellence/3523044/

 

CAE invites applications for General Manager- NFTI (FTO)

General Manager

Gondia                                                                                  

Role and Responsibilities

The General Manager for NFTI (FTO) is responsible for managing the operations, resources and budget of a Flight Training Organization (FTO) site, balancing cost efficiency and growth initiatives, whilst delivering safe and high quality flight training. This position is required to oversee the full remit of management of the flight school keeping in mind the productivity and profitability in conjunction with delivering quality training, upholding the customer experience and the safety of cadets and staff. He/she will ensure this is done through strong team work, close collaboration with the global FTO network and corporate departments, and provides leadership by example to staff and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership: 

• Supervise, manage and coach the Management Team of NFTI, inspiring leadership agility, promoting teamwork and driving performance

• ‘Lead by example’ by displaying exemplary leadership to managers and employees

• Collaborate with HR Business Partner to implement key people strategy initiatives to improve performance, culture and engagement at NFTI 

• Directs and supports/facilitates the management direct reports and their department activities consisting of technicians, aviation trainers, professionals, and support staff

• Deploy and streamline all necessary procedures and processes, and ensure compliance to CAE policies, procedures and processes

• Responsible for driving the Performance Management process and ensuring compliance with timeline and high quality content

Operations: 

• Oversee the full operational remit of CAE Oxford to drive and improve efficiency in all areas of the FTO including productivity, quality and safety in the best possible way 

• Seek innovative methods to improve the FTO operations, quality of training products, standards and overall profitability and share those actively with CAE management

• Ensure centre compliance with all applicable aviation and non-aviation related regulations, customer contracts and internal CAE global policies 

• Delivers regularly updated management information and metrics in collaboration with the different departments in the FTO to enable fact based decision making

Finance:

• Has the responsibility to direct the FTO within the scope of the agreed budget and meet the budgeted targets (productivity, SOI and cost).

• Delivers input for the FTO budget and forecasting of results.

• Collaborate with Finance Analyst and seek guidance from Head of Finance for India to better understand the financial impact of key initiatives to improve financial performance at NFTI, Gondia. 

• Pro-actively assists in needs analysis for equipment and manpower (FTO production plan) in close coordination with HR, Management and Finance.

Safety and Quality: 

• Responsible for promotion and execution of the Safety Management System and Quality System and for the integration of safe behaviour and quality management in everyday operation

• Act as role model by behaving as an exemplary example to employees and students promoting professional, disciplined and safe behaviour

Customers: 

• Establish and maintain a customer focused mindset to ensure delivery of high levels of customer satisfaction

• Ensures efficient and high-quality Training delivery in line with customer contracts.

• Supporting the development and execution of local marketing & sales activities to increase student intake levels and overall revenue for the FTO Managing Director, India and the Board of Directors when applicable.

QUALIFICATIONS & SKILLS:

Knowledge, skill, and/or ability required 

Proficient in CAE Values (Empowerment / Integrity / Excellence / Innovation and One CAE) and Leadership Attributes, and able to display or discuss: 

o High energy level and entrepreneurial flair  

o Decisive thinker, decision maker and able to challenge superiors in professional manner

o Positive attitude, motivational, inspirational and fun  o Critical attention to detail, analytic skills and conceptual thinking

o Be resilient and adaptable (both in attitude and approach to changing circumstances)

o Display Listening skills and be a strong communicator o Demonstrate growth mindset capability 

o Cultural awareness and experience interacting with a diversified clientele

EDUCATION & EXPERIENCE REQUIRED 

• Graduate in an operational, manufacturing, technical or aviation business discipline or equivalent experience

• Minimum of 5 - 10 years’ experience in managing a business with budget responsibility in a commercial environment

• Minimum of 5- 10 years’ experience in working with and managing a team of professionals is required

• Experience in airline operations and/or flight training organization is desirable 

• Knowledge of DGCA aviation regulations is required.

COMPLEXITY AND CREATIVITY – PROBLEM SOLVING 

• Readily accepts changes and adjusts accordingly 

• Exercises resourcefulness and ingenuity to interpret and/or build policy in situations where considerable variation or interpretation is possible

• Develops solutions to complex issues where broad, long range and organization-wide vision is necessary

• Focuses on directing team members in order to resolve broad issues

• Uses sound negotiation skills to resolve impasses  

• Proactive and Reactive problem solver with focus on resolution within tight time constraints 

JUDGEMENTS AND DECISIONS 

• Ability to maintain composure under pressure 

• This role requires mature judgement and use of precedent and a wide range of learned skills. 

• Comfortable making / taking decisions and recommendations without formal guidelines or precedents if necessary 

GEOGRAPHICAL LOCATION AND MOBILITY  

• Local full time position within the flight school at Gondia

• Openness to travel across the country and for occasional meetings if required

CONTACTS AND COMMUNICATIONS 

• Significant external contact and communication with all levels of Airline Customers and Partners, students and parents of students and aviation authorities

• Regular friendly and professional internal communication with all levels of staff

Check advt at official site: https://cae.wd3.myworkdayjobs.com/en-US/career/job/Gondia/General-Manager-Gondia_66465

Official website: www.cae.com

 

 

 

Vistara invites applications for Sr. Aircraft Maintenance Engineer

Sr. Aircraft Maintenance Engineer

Delhi

TATA SIA Airlines Limited

Work Experience:

Minimum 8 years of experience with 3 years of certifying experience as AME

Qualification:

3 years DGCA approved course in Aircraft Maintenance Engineering

Must have CAR 66 Type Rating B1 License on B737 / A320 family aircraft fitted with CFM 56/IAEV2500 or CFM LEAP 1A engine.

Must have metal & composite repair Authorisation on above aircraft in previous organization

Job Overview:

The job role requires to maintain and certify aircraft on B1 trade and aircraft structure (metal &composite) repair including certification as per manufacturer documents and company procedure policy.

Key Responsibilities:

Responsible for Aircraft certification in B1 Trade

Responsible for Structural damage assessment and metal/ composite repair on aircraft

Responsible for all work carried out and certified by him on the aircraft under the scope of his authorization privilege and to ensure that all statutory regulations regarding airworthiness of the aircraft and company requirements are met

Maintaining and improving their knowledge in respect to the aircraft, its systems and equipment, the civil aviation requirement of India and company policy

The quality of work performed on the aircraft ensuring due diligence is exercised in respect to safety for themselves and others, that all work carried out is appropriately recorded, certified and cross-referenced as appropriate

Complete all aircraft documentation accurately and in a timely manner

Strictly comply with safety procedures while working within the vicinity of the aircraft to protect self and others and prevent damage to the aircraft and its equipment

Ensures appropriate and documented shift handover at the end of the shift duty

Ensuring that all interchangeability of components is confirmed through reference to the IPC and / other relevant approved documentation

Ensuring that he is aware of all company operating procedures and fully understand all quality and technical reporting systems

Being smart and tidy in appearance so reflecting the company image

Reporting all vehicle, ramp and aircraft unserviceability immediately to their designated Manager

Maintain a personal logbook with details of all maintenance activity carried out by the individual

Return of Serviceable and unserviceable components back to stores

Engineer will also assist to shift in charge/station manager for all administration issues as may be required

Ensure discipline and enthuses team spirit understanding amongst his shift

Skills & Attributes

Good communication skills

Good standard of computer literacy (MS office applications)

Check advt at official site: https://careers.airvistara.com/job/Sr_-Aircraft-Maintenance-Engineer/3326044/ 

Vistara invites applications for Asst Manager - Safety Training- Gurgaon

Asst. Manager - Safety Training

Gurgaon

TATA SIA Airlines Limited

Work Experience:

Overall working experience of at least 7 years in the aviation industry

Minimum 2 years' experience as a DGCA approved SEP instructor

Qualification:

Graduate from a recognized university 

DGCA approved SEP instructor

Job Overview:

Development and maintenance of documents ensuring compliance for the Cabin Safety Training Department.  Deliver high standards of Safety Training, corresponding with the Cabin Crew Training Manual, SEP Manual and DGCA requirements and assist the CSTM (HOD) and liaison with DGCA when required.

Key Responsibilities:

Ensure the department is compliant with various International/ National organizations like the IOSA, DGCA or as applicable

Maintain current knowledge of rules and regulations, policies and procedures for the operations of aircraft and ensure that they conform to regulatory requirements

Ensure delivery of SEP training as per set agenda and standards on obtaining the DGCA approvals

Managing, monitoring and upgrading the department/training manuals.

Ensure an auditing and recording system is maintained for all regulatory requirements and all operations conform to DGCA requirements

Ensure smooth functioning of the Safety, Security and Quality system within the area of responsibility

Skills & Attributes:

Good decision making and problem solving skills

Communication – verbal, written and presentation skills

High integrity and Judgement

Commands respect among peers and management

Knowledgeable about applicable regulations and standard operating procedures of the organization

Identification of training needs

Check advt at official site:

https://careers.airvistara.com/job/Asst_-Manager-Safety-Training/3516044/

 

Indigo invites applications for Executive - Ancillary Partnership

Executive - Ancillary Partnership

Gurugram

Job ID: 14860

Experience: 2-4 years

Job Responsibilities:

Ensure that the day-to-day operating requirements for ongoing alliances are effectively managed

Be point of contact for alliance partners

Responsible for campaign execution and monitoring its performance.

Coordination with different stakeholders (marketing, operations, finance, legal, etc.)

Ensure all documentations and maintained and updated at all times

Desired Candidate Profile:

Education Qualification : Graduate

Industry preference : Travel/Airline/Advertising/Media Sales

Years of experience : 2-4 years

Nature of experience : Sales/Business Development/Advertising/ Product Operations

Current role : Team leader

Other Skills- MS Office essential

Good communication & negotiation skills

Check advt at official site: https://goindigo.app.param.ai/jobs/executive-ancillary-partnership

 

 

QATAR AIRWAYS invites applications for Cargo Sales Agent-Mumbai

QATAR AIRWAYS invites applications for Cargo Sales Agent-Mumbai

Cargo Sales Agent

Mumbai

Qualifications:

High school education is a must, however a Bachelor’s degree or equivalent would be preferred

A minimum of 2 years in the Cargo / Air Freight Industry, out of which 1 year in a similar capacity

An excellent command of written and spoken English, and should have knowledge of IATA/TACT regulations

MS Office Skills must be at an advanced level

Job Description:

You will generate maximum cargo revenue through effective sales strategies and promotion, provide cargo operations and customer service functions including interaction with customers and Ground Handling Agents (GHA). You will be required to identify needs and improves cargo sales, service and operational performance.

You have to share your skills and fresh ideas, this includes:

Plan, direct and control all selling and marketing activities of the station and secure new source of revenues from the local market.

Maintain regular contacts with the cargo industry

Liaise with local GHAs and with Head Office Cargo departments to ensure high quality of service is provided.

Plan flights with maximum utilization of cargo capacity and maintain close coordination with QR Cargo space control

Coordinate with customers/ claims supervisors at head office 

Control and administrator of ULD stocks

Ensure notifications are sent officially on cargo arrival information to freight forwards, agents and customers.

Generate and provide weekly and monthly reports

Last date of application for this position is on 25 February 2021

Check advt at official site: https://careers.qatarairways.com/global/en/job/130810/Cargo-Sales-Agent

TRUJET invites applications for Manager / Senior Manager – HR (Aviation)

Manager / Senior Manager – HR (Aviation)

Hyderabad

Experience: 7-10 Years

Roles and Responsibilities

To handle, support, process and maintain all delegated HR issues including but not limited like recruitment support, calling & screening candidates and documents compilation/verification.

Support for appointment letters, employment contracts and joining processes.

Help and support on grievances related issues incl counseling and disciplinary cases.

Maintain and handle exit process and handling of employees issues/queries.

To get actively involved and execute other HR responsibilities as entrusted time-to-time

Efficiently deliver on all aspects including routine HR admin related issues or responsibilities.

Prepares reports and manpower MIS/updates as & when entrusted.

Regularly study and update on changes/revisions on local legal requirements/compliances.

Maintains employee’s confidence and protects HR operations by keeping information confidential.

Keep upgrading professional and technical knowledge by studying professional publications/article.

Desired Candidate Profile

Min Graduate/MBA/PGDBM preferably HR as specialization.

Atleast 7 years & above hands-on HR Aviation experience in any Airline or travel industries.

Capable of independently dealing HR issues, multi-functional requirements including headcount budget, employees records, attendance, HR shared services and support function, leave management, attendance etc.

Knowledge of local regulatory requirements and applicable laws & statutory compliance.

Fully conversant in Hindi and English languages, knowledge of local Telugu language desired.

Strong written, verbal, analytical and presentation skills.

Able to politely and professionally yet effectively interact with a wide range of individuals including senior leaderships/employees, associates, business contacts.

Check advt at official site: http://careers.trujet.com/job-listings-manager-senior-manager-hr-aviation-turbo-megha-airways-private-limited-hyderabad-7-to-10-years-120221000769?xp=1