Vistara invites applications for Sr. Manager - Service Delivery

TATA SIA Airlines Limited

Gurgaon

Job Overview:

Responsible for overall management of IT Infra and Airline Airport IT operations. He/she should also undertake new Projects arising out of System improvement, cost reduction, innovation, or Regulatory compliance.

Key Responsibilities:

• Experienced in IT Operations, IT Infrastructure Planning (Datacenter Technologies esp. Server & Network Management) &  IT Services Management tool, methods and processes
• Experienced in Cloud Management and deployment of IaaS, Paas & SaaS Technologies
• Experience in managing Enterprise Mailing solution and End User Computing
• People management experience of handling small to medium size teams
• Planning IT functions, manpower & Budget
• Excellent knowledge of IT Infrastructure role in Airline and aviation Business environment
• Well verse Tools and technologies deployed in front-end depts of an airline
• Experience in managing experience with SITA. ARINC & RESA CUPPS/BRS Systems
• Strong exposure to at least one Passenger Service System (PSS)
• Exposure of IT automation Projects in Flight Operations, Engineering and Cargo
• Strong Project Management exposure in managing Self Service Passenger facilitation Projects
• Experience in setting up IT systems at International locations for airline operations
• Excellent vendor management, procurement processes, SLA management,
• Project Management Experience, Develop or update project plans which would include information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
• Excellent customer management skills, remote user management
• Excellent troubleshooting and analytical skills
• Prepare to contain and handle high Severity incidents when occurs in a 24x7 environment

Skills & Attributes:

• Customer Management skills
• Ability to handle crisis (Sev -1) situations with effectiveness
• Solution Architecting & deployment
• Strong domain knowledge and technical orientation
• Customer-service and problem-solving attitude

Work Experience:

• 12-18 years of experience in Service Delivery / Project Management in Aviation

Qualification:

• Bachelor's degree in Computer Science or equivalent / Post Graduation added advantage
• ITIL Certified
• Project Management certification

Check advt at official site: https://careers.airvistara.com/job/Sr_-Manager-Service-Delivery/4001644/